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Don Westbrook

 

Menifee, California - dwestbrook@mail.com

 

EXECUTIVE SUMMARY

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Dedicated GENERAL MANAGER of engineering services business with BSME/MBA/DOD SECRET clearance and experience winning new business, creating technical strategies and managing risk to improve the quality and caliber of operations

 

OBJECTIVE

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To play a key leadership role at an engineering services organization to achieve business growth and financial objectives

 

CORE COMPETENCIES

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- P&L management focused on growth while maintaining a safe, high performance work environment

 

- Proactive planning, projections, cost analysis, inventory, billing and receivables to meet financial results

 

- Credible, client focused communicator capable of building long term customer relationships

 

- Sales, marketing, pricing; proposal strategies and negotiations; development of service agreements

 

- Hands-on work history at commercial and private laboratories (NTS, Honeywell, Hamilton Sundstrand)

 

- 30 years experience with test engineering, procedures, methods and test equipment/tooling design

 

- Results-oriented innovator with record of identifying low cost approaches to overcome challenges

 

- Skilled at effective employee development and Lean Six Sigma process improvement techniques

 

PROFESSIONAL EXPERIENCE

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Stork Materials Testing Garwood Laboratories Pico Rivera and San Clemente, California

 

General Manager 2010-2011

 

* Led laboratory and engineering services company at two Southern California locations

* Served aerospace markets in Dynamics, Environmental, Hydraulic and Pneumatic testing and certification

* Initiated organizational shifts for quality, on time testing services, planning, procedures and reports

* Change agent to repair damaged relations with existing customer base

* Produced company turnaround to meet corporate revenue and margin goals

* Business development, cost and pricing strategies, quotation and proposal preparation

* Directed laboratory operations and effective resolution of customer service issues

* Strategic planning for site development and requirements for expanded capabilities

* Developed employee performance measures and development plans

* Implemented cost reduction initiatives

 

National Technical Systems Santa Clarita, California

 

General Manager 2006-2010

 

* Oversaw P&L for $14M laboratory services business at Santa Clarita Division of NTS Engineering and Evaluation Group

* Developed leadership structure to provide quality, on time testing services and test reports to customers for Dynamics, Environmental, Space Simulation, Fluids and Air Component/System Testing

* Increased proposal win rate to grow annual revenue to from $11M to $14M in 3 years


* Energetic motivator on behalf of the client to insure high levels of customer satisfaction

* Identified customer service improvements based on Voice of the Customer (VOC)

* Created annual operating plans and capital planning to meet site specific and corporate wide profit goals

* Coordination and collaboration with leadership team for the Western Operations Region

* Implementation of Data Automation Initiative to deliver data via Internet portal

* Established employee performance goals and objectives; implemented performance development plans

* Chartered and implemented process improvement project teams in order entry and service processes

 

Honeywell International - Aerospace Division - Torrance, California

 

Senior Technical Manager, Engineering Test Services Air, Power and Thermal 2002-2006

 

* Site leader for Honeywell Aerospace Engineering Laboratory Services organization - 105 direct reports

* Directed laboratory leadership team for engineering test services to stakeholders in Air, Power and Thermal engineering group supporting aerospace product lines: ECS, NGS, Heat Exchangers, Electromechanical Systems, Hydraulics, Turbo machinery, Valves and Electronic Controllers

* Created and monitored $20M+ annual budget (expense and capital) to meet AOP and KPI goals

* Control of business and safety requirements (accident free for three consecutive years)

* Served on Air, Power and Thermal Integrated Product Development (IPD) Senior Management Team

* Mentoring and guidance to achieve strategic plan, including gap assessment of technical skills

* Championed and implemented process/system improvement teams using Six Sigma tools

* Instituted a Preventative Maintenance (PM) program for equipment and facilities

 

United Technologies Corporation - Hamilton Sundstrand Corporation San Diego, California

 

Master Engineer/Test Equipment Engineering Team Leader 1977-2002

 

* Leadership of project teams for design of test cells and test equipment

* Worked on Turbine Engines, Combustors, Gearboxes, Actuators, Fans, Valves, Heat Exchangers, Air Turbine Starters, Pumps, Motors, Generators

* Other product lines tested: ECS, Generators, Constant Speed Drives, EPGS, Fuel Controls and Electronic Controllers

* Formulated annual capital budgets for development and production departments

* Coordinated facility and capital equipment procurement, construction, installation, and validation

* Completed cost control project to reduce capital carrying charges by $1.2 million in 2001

* Eliminated production line constraints, reduced process variation, and adopted mistake proofing, manufacturing automation

* Contributed pricing data for proposal generation; provided technical approach for business proposals

* Designed reusable tooling to achieve reduced cost of 40 percent; saved $80K annually for 8 years

* Project management and design of $5M automatic test facility for environmental control systems

* Set up shake and bake reliability growth facility for B-2 Power Door Controller

* Team leader on Continuous Improvement (CI) Team for test equipment design processes

* Simplified capital authorization process to cut engineering estimating time in half using MS Excel

 

EDUCATION

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MBA - Master of Business Administration

University of Redlands

Redlands, California

 

BSME - Bachelor of Science Mechanical Engineering

University of Wisconsin

Madison, Wisconsin

 

Diploma FCC Radiotelephone Electronic Technician

Cleveland Institute of Electronics

Cleveland, Ohio

 

 

PROFESSIONAL DEVELOPMENT

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* Shock Response Spectrum Certificate IEST

* Leadership Skills Workshop Honeywell International

* Essentials of Supervision Honeywell International

* Entrepreneurial Thought Leaders Seminar Stanford University

* Topics in International Technology Management - Stanford University

* Lessons in Leadership with Dr. Stephen Covey - San Diego State University

* Lean Manufacturing Workshop Series - San Diego State University

* Engineering Applications of Random Data Analysis - J.S. Bendat Company

* Managerial Finance Course - Hamilton Sundstrand Corporation

* Professional Responsibility and Managerial Ethics - University of Phoenix

* The Empowering Leader - Hamilton Sundstrand / DDI

* Team Training and Development - Hamilton Sundstrand / DDI

* Developing and Leading Effective Project Teams - University of Wisconsin- Milwaukee

* Team Approach to Problem Solving - Hamilton Sundstrand Corporation

* Management Presentation Seminar - Rock Valley College

 

LICENSES & CERTIFICATIONS

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* US SECRET Security Clearance

* ATF Federal Explosives License - Responsible Person

* Lean Six Sigma Green Belt Certification - Honeywell

* Design for Six Sigma (DFSS) Certification - Honeywell

* FCC General Class Radiotelephone License

 

MEMBERSHIPS

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* Institute of Environmental Sciences and Technology - IEST

* American Society of Mechanical Engineers - ASME

* Chair, ASME Technology and Society Division Ethics and Technology Program Committee

* Toastmasters International (past member)

 

AWARDS AND HONORS

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* Leadership Recognition Award, Maintaining Morale and Productivity during Reorganization and RIF, Honeywell Aerospace, 2005

* Recognition Award, JSF Forward Module Test Program, Honeywell Aerospace, 2004

* Recognition Award, Expanded Leadership Role, Honeywell Aerospace, 2003

* Whitehead Leadership Society, Alfred North Whitehead College University of Redlands

* Employee Recognition Award, F-22 Program Office Hamilton Sundstrand

* Employee Commendation Award, LANTIRN ECU Hamilton Sundstrand

* Design Contest Winner, Harmonic Drive Corp. featured in Machine Design, Designfax, and Design News

* PI TAU SIGMA, Honorary Mechanical Engineering Fraternity, University of Wisconsin

* PHI ETA SIGMA, Freshman Honorary Society, University of Wisconsin

* SAE Design Contest Winner (3 years)

 

VOLUNTEER WORK

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Served in leadership role for series of successful annual fund raising drives for United Way and YMCA